If you aren't able to start your search, there are a few things you should try:
1) Your section code might be outdated. Go to My Account, scroll down to Section Code and enter the code your instructor gave you in class. Ensure that it is entered exactly as your teacher presented it to you.
2) Your subscription fee hadn't been paid for this term.
3) If you are a coach, make sure that you have been approved as one. If you hadn't, go to Profile, click on the Coach tab, watch the Coach Training Video and take the quiz (you need a 6/6 to be approved!).
3) If you're a learner (or searching in Dual Mode), make sure you have selected a module to practice, then click the button to connect you with a partner.
4) You need tokens to learn on Conversifi. If you're out, there are 2 ways to get more tokens: buy them (select the Tokens link and choose the Buy Tokens tab) or coach a session to earn one token.
If none of these solutions are the fix for you, please don't hesitate to chat in with our customer service team!