If your microphone and/or camera are not detected, you'll want to follow these steps:
1. Make sure that your hardware is installed and enabled under your computer settings. This varies by computer model/brand, so check the instructions for your device.
2. Check to see if your browser is detecting your camera and mic. This varies from browser to browser; for example, on Chrome, you'll want to click the lock icon beside the address bar and enable the functions.
4. If this still doesn't fix the problem, please chat into our Help Desk!