Our password reset function is available from the Conversifi login screen. If the function says that it can't find your email, then make sure you check the case, as it is case-sensitive.
If you still don't receive the email, make sure you check your spam folder. Also, check that you're using the same email you used to set up your Conversifi account.
If you are still having problems, then we'll be happy to take care of this for you -- just send our Help Desk a message during live hours or an email to firstname.lastname@example.org!