We're very sorry that you haven't been able to match quickly! Sometimes there is an imbalance in the ratio of Spanish learners to English learners, so it can take significantly longer for one of the two groups to match. Thankfully, the wait is very rarely over 10 minutes, so you should nonetheless be matched promptly. In the meantime, Dual Mode is usually the fastest way to find a match!
If you are stuck on a page with a spinning wheel, and not an icon of a globe, then you're going to need to restart your browser, as your place in the queue was lost. Our matching algorithm also gives preference to people who are making their first call of the day, so if you have already made a few, the long wait is probably in part due to new users taking priority.
Finally, ensure that you have selected all modules, all levels (as a coach), and all countries of origin in the search criteria. This will make your profile available to the widest array of partners.