We're very sorry to hear that you're experiencing difficulties in connecting to a partner.
First, check to make sure you're still connected to WiFi or cellular network. If you are, then we recommend running one test, which is linked below. If the test note any failures, that means there is a problem with your hardware or connection, so you'll need to resolve that before using Conversifi.
Twilio Test: https://networktest.twilio.com/
If there is no apparent problem listed on the test website, then please chat into Help Desk so our tech team can help you out.