This guide is here to help you get a strong internet connection. You should always check your internet connection, so you won’t have connection problems during calls.
Step 1: Connection speed
First, make sure your internet speed is fast. This is a table showing the Mbps (Megabits per second) needed for a stale connection.
Your internet speed should be as high as possible so there won’t be any problems, but anything over 100 mbps should work.
This is a link where you can test your connection speed: https://fast.com/en/.
The scan starts automatically once the tab is opened, and it only takes a few seconds. You should see results like this:
Step 2: Ping Test
Once you’re sure the connection speed is strong, you can also do a ping test to see if there are no outages or problems with your network.
Ping speed measures the number of milliseconds it takes for network devices to “communicate” with each other. It’s measured in milliseconds (ms). The higher the number, the longer the wait time. A ping of 100 ms is average, 50 ms or less is good for video calls and anything under 20 ms is great.
Link to test ping: https://www.meter.net/ping-test/.
Step 3: If your ping is greater than 100
if your ping is >100, follow these steps:
- Move closer to your router or modem
- Close other open tabs (the only tab open should be Conversifi)
- Reduce the number of devices using Wi-Fi on your network if possible
- Connect device to the router with an Ethernet cable if you have one
- Restart your router and/or modem
- Using Chrome, Firefox or Safari browsers - which are more compatible with Conversifi - can help.
Step 4: Clear Browser Cache
To improve your tested ping value, we suggest clearing your browser cache. If you don't know how to clear your browser cache, we leave you the links below:
- For Chrome: Link to clear cache
- For Firefox: Link to clear cache
- For Safari (we recommend Safari when using an apple device): Link to clear cache
Step 5: Restart the computer
After completing all these steps, we suggest restarting your PC or laptop if there is still a problem.
Step 6: Repeat the Ping test
Once you’ve completed the steps mentioned in points 3, 4 and 5, and your device has restarted, repeat the ping test so that you can be completely sure that the ping has gone down.
Step 7: Incognito Window
Once the values of the ping test looks better, open Conversifi in an incognito window if possible.
To do this, just click on the three dots at the top right of your browser and press the “new private browsing window” option.
We recommend that, even if you do not have technical or connection problems, you always carry out your searches in a private/incognito browsing window.
Step 8: Camera and microphone
As another tool, you can check this link to be sure your camera and microphone are working well before making calls: https://test.8x8.vc.
If everything’s in order and the camera, microphone, network, and connectivity are working correctly, you will see green check marks displayed.
If you passed the speed tests, the ping test, and the camera and microphone test, congratulations! This means you should be able to make your calls without any problems.
If you have any questions about the steps above, don't hesitate to contact the Conversifi team. The customer service via chat is available on the platform during live hours. If these are not live hours, you can send an email to support@conversifi.com