Conversifi is committed to accessibility for all students so we're glad to provide our coaching exchange option, where you can earn your tokens and save a little money. That said, we prioritise quick matches for our learners by intentionally maintaining more coaches on the platform than learners, which means there typically is a little wait time for coaches. In fact, there are times when we simply can't supply learners for all students who want to coach, so we can't guarantee that there will always be a learner available for you.
We want to help you improve your chance of finding an English learner. If you're waiting more than 5 minutes to coach during drop-in hours, please chat in to customer support by clicking the blue button in the lower right hand corner of your screen. They can tell you how traffic is looking and help you find a better time or a workaround. Just keep in mind that we may not notice how long you've been waiting to coach, so we rely on you to proactively contact us if you need help.
A few tips for better matching:
- Coach during supported drop-in hours only
- Don't wait until the day before your assignment is due because there may not be enough learners available
- Check in with customer service for information on wait times and to strategize your best approach to get connected